Our Policies

Learn to Swim Guaranteed Policy

Learn to Swim Guaranteed means that all Aquafinz, LLC swimmers, ages four (4) and older will successfully complete at least one (1) of the following swim safety skills without any support after (12) thirty minute private swim lessons with Aquafinz, LLC: 

• Getting out of the pool either using the side of the pool, ladder or steps 
• Back float ten second
• Sculling or treading water in shallow or deep water
• Swim to the edge of the pool in shallow or deep water while already in the pool.

If for some reason the swimmer cannot complete any one of the above safety skills, Aquafinz, LLC will grant the student up to (4) 30-minute private lessons at no additional cost.

Client Cancellation/Rescheduling Policy 

We offer a flexible cancellation/rescheduling policy to accommodate our clients' scheduling needs. All swim lessons and lifeguarding services must be canceled/rescheduled at least twenty-four (24) hours prior to the scheduled service to avoid incurring any additional fees. Services canceled less than twenty-four (24) hours before the appointment time are non-refundable with the exception of one (1) cancellation/rescheduling for an account credit. If a swim instructor and/or lifeguard needs to cancel, we will do our absolute best to schedule another team member to perform the service. In the case we are unable to accommodate, the student will be credited for that service to use at a future date. Although we strive to maintain your regular schedule, rescheduled services are subject to changes in swim instructor and/or lifeguard, date and time. 

Inclement Weather Policy

All swim lessons and/or lifeguarding services will be canceled in the event of severe rain, thunder, lightning or similar unsafe swimming conditions as deemed by Aquafinz, LLC. If the weather/surroundings become unsafe, we will require all those in the pool to exit immediately. All weather-related cancellations will result in a credit for a future service. In the event weather conditions become unsafe mid service, the remaining time of the service will be credited.

Refunds

Aquafinz, LLC credited swim lessons and lifeguarding services are valid for two (2) years and can be scheduled within our designated swim season during those two (2) years. The value of unused services can either be exchanged for other Aquafinz, LLC services, transferred to another household or saved for the following swim season which will be determined that year.

Payment

Payment is due in full upon signing the contract to secure your day/time requested.