Our Policies

Learn to Swim Guaranteed Policy

Learn to Swim Guaranteed means that all Aquafinz, LLC swimmers, ages four (4) and older will successfully complete at least one (1) of the following swim safety skills without any support after (12) thirty minute private swim lessons with Aquafinz, LLC: 

• Getting out of the pool either using the side of the pool, ladder or steps 
• Back float ten second
• Sculling or treading water in shallow or deep water
• Swim to the edge of the pool in shallow or deep water while already in the pool.

If for some reason the swimmer cannot complete any one of the above safety skills, Aquafinz, LLC will grant the student up to (4) 30-minute private lessons at no additional cost.

Deposits for Swim Lessons

At this time, we are requiring a 50% refundable deposit for swim lessons. The remainder will be required on June 1st, 2023 while we work on scheduling our clients based on their time/day needs. In the event we are unable to accommodate for your day/time your deposit will be refunded. Once you are fully scheduled, your deposit will no longer become refundable. 

Deposits for Lifeguarding 

A 50% non-refundable deposit will be required to secure your spot upon signing. The remaining 50% will be required one (1) days prior to your scheduled event. 

Client Cancellation/Rescheduling Policy for Swim Lessons

We offer a flexible cancellation/rescheduling policy to accommodate our clients' scheduling needs. All swim lesson services must be canceled/rescheduled at least twenty-four (24) hours prior to the scheduled service to avoid incurring any additional fees. Services canceled less than twenty-four (24) hours before the appointment time are non-refundable with the exception of one (1) cancellation/rescheduling for an account credit. If a swim instructor needs to cancel, we will do our absolute best to schedule another team member to perform the service. In the case we are unable to accommodate, the student will be credited for that service to use at a future date. Although we strive to maintain your regular schedule, rescheduled services are subject to changes in swim instructor, date and/or time.

Client Cancellation/Rescheduling Policy for Lifeguarding 

If a cancellation/reschedule is needed, the 50% deposit will not be refundable but can be put towards a future date. All lifeguarding services must be canceled/rescheduled at least twenty-four (24) hours prior to the scheduled service to avoid incurring any additional fees. Services canceled less than twenty-four (24) hours before the appointment time are non-refundable. 

Inclement Weather Policy for Swim Lessons

All swim lesson services will be canceled in the event of severe rain, thunder, lightning or similar unsafe swimming conditions as deemed by Aquafinz, LLC. If the weather/surroundings become unsafe, we will require all those in the pool to exit immediately. All weather-related cancellations will result in a credit for a future service. In the event weather conditions become unsafe mid service, the remaining time of the service will be credited.

Inclement Weather Policy for Lifeguarding 

In the event of inclement weather, all deposits will not be made refundable but any additional payments will be. You can apply that deposit to a future event. However, if the party begins and inclement weather takes place during the duration of the event, all payments will become final.  All lifeguarding services will be canceled in the event of severe rain, thunder, lightning or similar unsafe swimming conditions as deemed by Aquafinz, LLC. If the weather/surroundings become unsafe, we will require all those in the pool to exit immediately. 

Refunds for Swim Lessons

The only refund that will be issued is in the event that a 50% deposit is put down and Aquafinz, LLC is unable to accommodate the clients need for day/time. The value of unused services can either be exchanged for other Aquafinz, LLC services, transferred to another household or saved for the following swim season which will be determined that year. Aquafinz, LLC credited swim lesson services are valid for two (2) years and can be scheduled within our designated swim season during those two (2) years. 

Refunds for Lifeguarding

Refunds will only be issued in the event of inclement weather; all payment after the 50% deposit will be refunded. Aside from that, no refunds will be offered for lifeguarding services.